Refund Terms for POLYRANEX

Thank you for choosing POLYRANEX. We are committed to ensuring your satisfaction with our products and services. Please review our refund terms outlined below:

1. Eligibility for Refunds

• Products and services purchased from POLYRANEX are eligible for a refund if requested within 30 days of the purchase date.
• To qualify for a refund, the product must be unused, and in the same condition that you received it. It must also be in the original packaging.

2. Non-refundable Items

The following items are non-refundable:

• Gift cards
• Downloadable software products
• Subscription services past the initial 30-day period

3. Process for Requesting a Refund

To initiate a refund request, please adhere to the following procedure:

• Contact our customer service team at [email protected] to explain the reason for your request.
• Include your order number and date of purchase in your correspondence.
• Once your request is reviewed, our team will provide instructions on returning the item if applicable.

4. Refund Approval

Upon receipt and inspection of your returned item, we will notify you of the status of your refund:

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
• If the refund is rejected, you will receive an explanation for the decision.

5. Late or Missing Refunds

If you have not received a refund within the specified time frame, please follow these steps:

• First check your bank account again.
• Contact your credit card company; it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

6. Changes to Refund Policy

POLYRANEX reserves the right to alter these refund terms at any time. Changes and clarifications will take effect immediately upon their posting on the website.

For further inquiries, feel free to contact our support team. We are here to assist you.

Thank you for doing business with POLYRANEX.